diff --git a/src/wallet/wallet2.cpp b/src/wallet/wallet2.cpp
index 642777797..af4c43b7e 100644
--- a/src/wallet/wallet2.cpp
+++ b/src/wallet/wallet2.cpp
@@ -4364,7 +4364,7 @@ bool wallet2::load_keys_buf(const std::string& keys_buf, const epee::wipeable_st
 
     account_public_address device_account_public_address;
     THROW_WALLET_EXCEPTION_IF(!hwdev.get_public_address(device_account_public_address), error::wallet_internal_error, "Cannot get a device address");
-    THROW_WALLET_EXCEPTION_IF(device_account_public_address != m_account.get_keys().m_account_address, error::wallet_internal_error, "Device wallet does not match wallet address. "
+    THROW_WALLET_EXCEPTION_IF(device_account_public_address != m_account.get_keys().m_account_address, error::wallet_internal_error, "Device wallet does not match wallet address. If the device uses the passphrase feature, please check whether the passphrase was entered correctly (it may have been misspelled - different passphrases generate different wallets, passphrase is case-sensitive). "
                                                                                                                                      "Device address: " + cryptonote::get_account_address_as_str(m_nettype, false, device_account_public_address) +
                                                                                                                                      ", wallet address: " + m_account.get_public_address_str(m_nettype));
     LOG_PRINT_L0("Device inited...");